Refund and Cancellation

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Refund and Cancellation

  • Refunds are available only in condition that traveler told that they have cancelled there plan or have already booked when you contacted them first time.
  • In such type of leads you have to put "Refund Request" within 12hrs of lead Purchase Time. Refund will be issued after our executive confirmation with the traveler.
  • We doesn't refund for any leads in which first time you have contacted to traveler and after that you are not getting any response from them like not responding your emails or not receiving your calls.
  • Any refunded amount will be added to your wallet only. In that case also in which you have direct purchase using payment gateway.
  • If your refund is approved then full amount of lead cost will be refunded to you without any deduction.
  • We (GOTOEXPLORE MARKET PLACE) are not providing any tour package or any travel related services to any clients. Only travel related services will be provided by our registered travel agency like you.
  • Traveler put their travel requirement on our website and base on that requirement system will automatically calculate lead cost. To access these leads you have to pay the cost of that leads.
  • Till your purchase client email id and mobile no is hidden for you and after pay the lead cost it will be accessible for you.
  • Each and Every leads we will sell to our three registered travel agency on the same cost.
  • To protect user personal information is your responsibility after purchase leads.
  • Any dispute between you and GotoExplore is above stated terms and conditions shall be subject to the exclusive Jurisdiction of Courts at Delhi Only.
  • Some times its happens that after your purchase leads client may not be received your call in such a case you have to put request for refund within the 12hrs from the leads purchase time.
  • We (GOTOEXPLORE MARKET PLACE) refunds request accepted only for the mobile verified travel leads. If your purchase leads is not mobile verified then we will not refund any amount against that your purchase leads.
  • We (GOTOEXPLORE MARKET PLACE) will be providing free web space to create a profile for your company which is free of cost.
  • We (GOTOEXPLORE MARKET PLACE) also provide free web space for upload your tour package. It will also be free of cost.
  • Any dispute between you (Avani Holidays) and your client to whom you provides travel related service, we are not responsible in any circumstance.

If you have questions about either this Refund and Cancellation (or your travel planning or purchases), please contact us at the following address:

Operational Office Address

GotoExplore.in
299/1 Tayagi Market
Near PNB Bank, Burari,Delhi -84
Phone: +91 9560906426