Refund and Cancellation

Taxi Cancellation and Refund Policy

• All the cancellation requests should be done through emailing at info@gotoexplore.in
• In case the booking is cancelled more than 3 Days before the pick-up date, No Penalty will be charged and full advance will be refunded excluding GST and transaction charge.
• In case the booking is cancelled 2 Days before the pick-up date 50% of the advance deposit will be deducted as penalty and the rest will be refunded.
• In case the booking is cancelled 1 Days before the pick-up date 100% of the advance deposit will be deducted as penalty.
• If you want to change date for pick up then date will be modified without any penalty.
• After date modification if you cancel your booking then no refund will be given.
• If you decrease your days during journey then your given cost will not decrease you have to pay full amount as given quotation. (For example suppose your have book a taxi for 5 days and after 1 days or 2 days or 3 days of journey you want to cancel your trip then you have to pay full amount as given quotation).
• If you increase your number of days then you have to pay extra cab charges.(For example suppose your have book a taxi for 3 days and you want to increase your duration then you have to pay extra cab charge)
• Some times its happen that Tourist booked low capacity cab. And when cab reached for pick-up or tourist group arrived its found that no of persons are more than cab capacity. In that case adjustment is not possible. In that case you have to cancel your booked or take highter capacity cab in which all persons will adjust. If that time you cancel your booking then payment will be not refunded.
• In Pick month and on dates cancellation of booking will not done and no refund.